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AI assistant adoption

Track how many licensed people use an AI tool each week and how much its suggestions are kept.

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GenAI & agentic AI

How it's worked out

  • Active share = weekly active ÷ seats. Acceptance = accepted ÷ shown
  • One week of usage
NoteUsage is not value. Pair adoption with an outcome measure, such as cycle time or tickets resolved, before claiming a return.

Source: Platform-defined adoption measures

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