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Renewals and logo churn
Track renewal rate, logo churn and revenue at risk each quarter.
Sales & customer successHow it's worked out
- Logo renewal = renewed ÷ due. Revenue renewal = renewed revenue ÷ revenue due
- Contracts due in the same quarter
NoteRevenue renewal below logo renewal means larger customers are leaving or downgrading. See also net revenue retention.
Source: Customer success metric definitions
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