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SLA service credits
Work out the service credit owed for a month against a supplier SLA.
Procurement & vendor managementHow it's worked out
- Credit = min(cap, ceil(shortfall ÷ 0.1) × step) × fee
- Step rule and cap from the contract
NoteCredit rules vary by contract. This uses a simple step rule; enter the steps and cap from your own agreement.
Source: Platform-defined step model of typical SLA credit clauses
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